Terms and Conditions

Flirt Cakes Terms and Conditions

Customer Service

Our Customers are our number one priority.  If at any time you are not completely satisfied with either our service or our products, please do call Mayuri on 07958004821 to let us know and we will do our best to rectify the problem and make sure it doesn’t happen again!  If you have a complaint about one of our products, we will need the date of ordering and reference number to be able to investigate.

If you would have any questions about our terms and conditions below, please feel free to call us.

Prices and Availability

Our products and prices are subject to change at any time – We work hard to keep this website as accurate as possible, and to make sure that prices are quoted correctly.  However, we cannot accept orders if we find there is an error either in the description of the goods or in the price advertised.  If we discover that there is an error on the site after you have placed an order, we will contact you as soon as possible and give you the choice to either cancel your order or to complete it at the correct price.  If we are out of stock of a particular item, we will contact you to advise and offer an appropriate substitute, if available.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance of your order. All prices include VAT, where applicable.
All goods remain the property of Flirt Cakes until paid for in full.

Delivery

We will dispatch your order as soon as possible after receipt. When ordering stock items, this should normally mean your goods will arrive just one or two working days after ordering, but this is not guaranteed.  If your order is particularly urgent please let us know by calling on 07958004821 and we will always do our absolute best to get the goods to you in time.  However, we cannot be responsible for the very occasional delays in delivery which are beyond our control.  Please allow extra time during adverse weather conditions, which can seriously affect delivery times.

For mainland UK destinations we dispatch most orders by the courier service, which may arrive any time between 8.30am and 5.30pm, Monday to Friday.  Saturday deliveries are sometimes possible, but do cost more – call us for details on 07958004821.  It is always best if goods are delivered to an address where someone will be in, as the driver will require a signature.

Occasionally some drivers may be willing to leave goods unsigned for if we are given clear instructions beforehand on a safe place to leave the parcel, but this is entirely down to the individual driver’s discretion.  Unfortunately, we can’t be responsible for any loss or damage which occurs after goods have been left according to your instructions – this includes boxes which get wet if you ask for them to be left outside!

Undelivered items are returned to the depot, and delivery is automatically re-attempted on the next business day.

Small lightweight orders (under 2kg) may be sent by Royal Mail instead of courier.  If you do not wish your order to be sent by Royal Mail, please email to let us know, or use the ‘special instructions’ box on the delivery page.

European Delivery

We may sometimes be able to accept orders from European countries but please note that this website is designed for UK orders only and so will not calculate the cost of shipping.  Orders for other EU countries will need shipping to be calculated based on weight and size of the parcel, and any extra costs must be paid before the order can be dispatched. We will email you with details once we receive your order.  If shipping to your country is too expensive, you will off course have the choice to cancel the order. If you would like more information on worldwide deliveries, please email us on enquiries@flirtcakes.co.uk.

Northern Ireland

Deliveries to Islands and Northern Ireland (including Isle of Wight) are sent by whichever method is the most economical, and delivery costs and times can vary enormously.  We therefore treat each order individually and will contact you to discuss carriage costs etc.  PLEASE allow extra time when ordering from these locations as we use a different carrier which takes at least an extra day to arrange, and delivery speeds tend to be slower.

If you would like advice on shipping costs to your country prior to ordering, please email enquiries@flirtcakes.co.uk  or call us on 07958004821.

Any extra shipping or customs charges incurred are to be paid by the customer – we cannot accept liability for any local import duties etc in your country.

We do not ship outside Europe, to the US or elsewhere in the world.  PLEASE allow extra time when ordering from European locations as the shipping takes at least an extra day to arrange and delivery speeds will be slower than for UK deliveries.

Liability

If there is a fault with the goods on your order, we may ask you to return some or all of the goods to us (at our expense) for examination, so we can work out what has gone wrong and ensure the problem does not re-occur.  If items are faulty, we will either send replacements or refund the value of the goods. Our liability in all cases is limited to the value of the goods purchased: we hereby exclude liability for any consequential loss, whether arising from the use of goods purchased, the late or non-delivery of our carrier, or any other cause.

Returns and Refunds

Under the Distance Selling Regulations (2000) retail customers have the legal right to cancel an order within seven working days of receipt of the goods.  Perishable goods (ie any of our edible products) are excluded from these regulations and cannot be returned unless faulty.  It is not usual to accept returns on any edible products, unless faulty, as it is not good food hygiene practice to offer edibles for resale once they have already been sold and returned.

If you wish to return goods which are not damaged or faulty, you must inform us as soon as possible.  Goods must be returned to us, at your own cost, in their original condition and packaging, intact and unopened, before a refund can be made. Postage and packaging charges for cancelled orders will not be refunded.

Privacy and Security

We will never knowingly sell or otherwise reveal information about you to any other company, except where this is necessary for the processing of your order (eg giving address information to our carrier).  We take great care to protect any personal details which we hold, but cannot be liable if, through no fault of our own, these details are intercepted and used by third parties.

Our secure online ordering system will redirect you to make card payment through the secure Payment service- no card details are ever registered on or retained by our own server during the online ordering process.

Using our online ordering facility or registering on this site implies consent to receive emails and other communications relating to your account.  If you wish to opt out of our mailing list, or want to permanently remove your personal information from our database, please email us with a detailed request.

If you are using a shared or publicly accessible computer and are concerned about other users viewing cached information after you have left the machine please clear your browser’s cache and close your browser software when the transaction is complete, in order to reduce the possibility of exposing confidential information.

While we strive to ensure the security of any information you send us, you do so entirely at your own risk.