At Flirt Cakes we will dispatch your order as soon as possible. When ordering stock items, this should normally mean your goods will arrive just one or two working days after ordering, but this is not guaranteed. If your order is particularly urgent please let us know by calling on 07958004821 or emailing us at email@example.com and we will always do our absolute best to get the goods to you in time. Please allow extra time during adverse weather conditions, which can seriously affect delivery times. Please also note that Bank Holidays are not classed as working days and will cause delays to delivery, especially over Easter and other long Bank Holiday weekends.
For mainland UK destinations we dispatch most orders by courier service, which may arrive any time between 8.30am and 5.30pm, Monday to Friday. Saturday deliveries are sometimes possible, but do cost extra – please call us on 07958004821 for details. It is always best if goods are delivered to an address where someone will be in, as the driver will require a signature.
Occasionally some drivers may be willing to leave goods unsigned for if we are given clear instructions beforehand on a safe place to leave the parcel, but this is entirely down to the individual driver’s discretion. Unfortunately, we can’t be responsible for any loss or damage which occurs after goods have been left according to your instructions – this includes boxes which get wet if you ask for them to be left outside!
Undelivered items are returned to the depot, and delivery is automatically re-attempted on the next business day.
Small lightweight orders (under 2kg) may be sent by Royal Mail instead of courier. If you do not wish your order to be sent by Royal Mail, please email to let us know, or use the ‘special instructions’ box on the delivery page.
We may sometimes be able to accept orders from European countries but please note that this website is designed for UK orders only and so will not calculate the cost of shipping. Orders for other EU countries will need shipping to be calculated based on weight and size of the parcel, and any extra costs must be paid before the order can be dispatched. We will email you with details once we receive your order. If shipping to your country is too expensive, you will off course have the choice to cancel the order. If you would like more information on worldwide deliveries, please email us on firstname.lastname@example.org.
Deliveries to Islands and Northern Ireland (including Isle of Wight) are sent by whichever method is the most economical, and delivery costs and times can vary enormously. We therefore treat each order individually and will contact you to discuss carriage costs etc. PLEASE allow extra time when ordering from these locations as we use a different carrier which takes at least an extra day to arrange, and delivery speeds tend to be slower.
If you would like advice on shipping costs to your country prior to ordering, please email email@example.com or call us on 07958004821.
For more information on delivery, please see our terms and conditions.
Please Note: We will assume that your order has reached you in good condition unless you tell us otherwise. If your order does not arrive when expected, or there are any shortages, discrepancies or damages please let us know as soon as possible. We would always advise you to check your order thoroughly as soon as it is received so we can rectify any errors quickly!
Damaged goods – please DO NOT SIGN for deliveries when the outer boxes have obviously been damaged in transit unless you first unpack and check the individual goods. If you sign, you are agreeing that the goods have arrived in good condition, which means that if you later find that things have been damaged in transit, we cannot claim the cost back from the carrier.
If in doubt, do not sign for the goods and allow the carrier to return the parcel(s) to us. Alternatively, if you cannot check the goods on delivery, or if the driver cannot wait, sign ‘received damaged’ – if you then discover that goods inside have been damaged, this allows us to claim the cost of replacements back from our carrier.